FAQ

Q. How do purchase my order on the site?
To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a Log In page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method and then click “next” button.
  7. After the steps, you need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.



Q. What are the payment methods available?
Securitysystem.Asia offers various kind of Payment Methods as shown below :-
1. Credit Card
Via Paypal (Visa or Mastercard / American Express / Paypal Funds) 
Via Ipay88 (Visa or Mastercard / Internet Banking)  Via MOLpay (Visa or Mastercard / Internet Banking)


2. Invoice / Cheque / Offline Bank Transfer

Bank : <<Bank Name>>
Bank Account : <<bank account number>>
Account Name : <<your account name>>

After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :

You may scan and email us the above info to Email Address : enquiry@securitysystem.asia

Note: Your purchased products will not be delivered until we have this confirmation.


Q. How to change my account personal information and shipping address?

  1. Log-in your account
  2. → Click on “Account Maintenance
  3. → Edit your account information and Shipping address here.

 

Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

 

Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.

  1. Please send an email to our customers service email at enquiry@securitysystem.asia with the message title “Request to cancel order” in order to inform us about the cancellation order.
  2. Orders that are in shipping or shipped will not be cancel.



Q. What is the product's transaction currency?
All products transaction currency will be done in MYR.


Q. How long does the delivery usually takes?
Delivery usually will takes about 1 to 3


Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to enquiry@securitysystem.asia for us to clear your doubts.

 

Q. What is a Security DVR?

DVR stands for Digital Video Recorder. A Security DVR is capable of taking the video from digital or analog cameras and recording it into a digital format on a hard drive. It can record high quality video, maintenance free, for weeks or even months.

 

Q. How many hours of video can the Security DVR store?

The length of archive depends on number of cameras, frames per second (FPS) and amount of available hard disk space. Our preconfigured systems usually provide several weeks of archive on motion detect mode.

 

Q. How does motion detection work? Through the camera or software?

Motion detection works through the software in the DVR system by recording video when pixels in the image change. Most Security DVRs offer a sensitivity scale so the user can set the sensitivity of the motion detection.

 

Q. Can I view live and recorded video locally?

      Yes, of course!

 

Q. Can I view live and recorded video remotely?

      Yes, of course! Most of our Security DVR systems are Internet enabled. You can view live and recorded video from anywhere through the Internet.

 

Q. Can I record audio?

      Yes, if the Security DVR system comes with an audio option you can record audio. Most analog cameras do not come with built in audio, so you will probably need a                          separate audio kit.

 

 Q. Can I listen to live and recorded audio remotely?

      Yes, some of our Security DVR systems have that option. With an optional audio module,you can listen to live and recorded audio               from anywhere through      the                   Internet

 

Q. How many cameras do I need?

    This will depend on the size and layout of the        area you wish to survey. On average, we                recommend one camera per 1000 Sq. Ft.

 

Q. What camera lens size is the best for my application?

     Global Security CCTV carries a large selection of security camera lenses, but the lens you will need depends on where you plan to use it.Review our Lens Selection Chart to             determine the type of lens that is best suited to your needs.

 

Q. Can I zoom in with a camera?

     Yes, but you need a special camera called a Pan-Tilt-Zoom or PTZ camera. Browse our selection of PTZ cameras and find the one that is right for you.

 

How the Burglar Alarm System Actually Works

Is a home security system really necessary?

Cases of burglaries and thefts are on the rise, which means that more and more homeowners are becoming concerned about their families and their properties. A home security system with burglar alarm monitoring makes your home a less likely target of break-ins and burglaries.

 

Q. But, I live in a neighborhood with a good local patrol service, and I have good locks on my doors and windows. Why do I need a monitored alarm system?

There are vulnerabilities in even the safest, most well-monitored areas. Even though regular patrolling is an effective deterrent for burglaries, a monitored alarm system is "on call" 24 hours a day, 7 days a week.

 

Q. How does an alarm system fend off would-be burglars?

Approximately 90% of burglars would prefer to break into homes without security systems. These criminals want the easy way in; they don’t want to risk an alarm siren going off. Read statistics on home burglaries and learn how burglar alarm monitoring helps.

 

Q. Can a home security system save me money?

Yes. Not only will a home security system add value to your property, but it will also save you from 10 to 20 percent on your homeowner’s insurance under most policies.

 

Q. What if my home is located far from the security company’s command centers?

Signals from your home are transmitted electronically, so your location has no effect on the monitoring stations ability to receive your alarm signals.

 

Q. How is a wireless security system different from a hardwire security system?

Wireless systems allow for ease of installation for two-story homes. DCSI, Inc. prefers to install a hardwire system for most one story homes and businesses. We only use wireless equipment when there is no attic accessibility to run the wiring. There is no difference in the operation of a wireless system than a traditional hardwire system.

 

Q. What are the components of a home security system?

Most alarm systems include a control panel & keypad, door or window contacts, a motion detector, and an alarm siren. Securitysystem.Asia also offers other optional security devices such as remote control access, glass break detection and 24 hour monitored smoke detection.

 

Q. When can I have my home security system installed?

Securitysystem.Asia can have a HOLD MALAYSIA INSTALLER SUPPORTED at your home on average with in one to three days(same day in some cases). We will schedule a time for installation of a new home security system that is most convenient with your schedule.

 

Q. Is a telephone line necessary?

Securitysystem.Asia recommends a traditional phone line to communicate your alarm signal to our 24 hour CMS central monitoring station.

No phone line…No problem

Securitysystem.Asia can provide a GSM Panel monitor your home alarm system with our optional digital cellular communicator if you choose not to install a phone line. You can also install a cellular back up system for added protection in the event of telephone service interruption or a cable cut.Enhanced mobile device and data security. you can enforce stringent security policies at various levels to suit your security needs.  

 

Q. Will the security system work if there is a loss of power?

Yes. Systems come with a back-up battery that will run the system for several hours. Once the battery is low, a signal will be transmitted to the monitoring center and you will be notified about it.

 

Q. Are pets a problem for an alarm system?

No. Major home security systems use pet immunity, which allows for most animals that weighs less than 40 pounds to wander around the home without setting off the alarm. Pets that weigh more than 40 pounds may require a system sensor upgrade.

 

How to Choose a Autogate system 

Q. Which type: sliding or swing gate?

It is personal choices which type you buy. The swing gate is the easiest to install. The sliding gate is good because of its self-locking ability and space saving advantages but needs concrete footings to be poured thus requiring more installation work.

 

Q. How does the remote controller work?

Both swing and sliding gate openers include small remote controllers, which activate the opener, just like an automatic garage door. To OPEN or CLOSE the gate, simply push the button on the remote control ONCE. There are 2 types of remotes, rolling code which you can add extra remotes to and 2 channel remotes which have a high security level.

 

Q. What happens in the event of a power cut?

If you have bought a 12v gate operator equipped with backup battery, it ensures that gates can be opened even in the event of a power failure. Depending on the charge-state of the batteries at the time of the power failure, you should be able to complete many cycles until power is returned. On most of our swing and slider openers, we include a release key to un-lock the motor mechanism for manual use.

 

Q. Where can I buy AUTOGATE products?

You can buy our products direct from us. You can order them on the Internet on this website, market place or by phone call.

 

Q. How long are your AUTOGATE products warranted for?

All our motors and components come with a 12 or 24 month warranty depending on model.

 

What is Access control system basic 

I WANT TO CONTROL SOME OF THE DOORS AT MY OFFICES. WHAT ARE MY OPTIONS?

You have a variety of options. Firstly, you have to decide how many doors you want to control initially, and how many you are likely to want to control in the future. You need to decide if you want to link a variety of sites together, so that a person can be given access rights to a variety of doors in a variety of properties - the ‘One Badge’ principle.

There are a whole host of solutions, from a single door keypad, to 1000+ door, IP networked systems. Here are some of the pros and cons.

 

SINGLE DOOR, STANDALONE ELECTRONIC CODE KEYPADS

You have to consider how effective door control will be if everyone gets to know the code. Also, how much aggravation is involved if you have to change the code or codes every time someone leaves? In our opinion, these kind of locks can give a false sense of security, as anyone could be given a code.

These are great for stock rooms or file rooms where only one or two people need access. They are not good for a main entry door.

 

Q. Do I Always need a PC BASED SYSTEM?

We think so. Standalone systems are a pain to manage. By having the software on a PC, you have total control and easy access to reports.

 

WHAT are the FINGERPRINTS

Fingerprint readers and other biometric solutions are becoming more reliable and cost effective. If you have over 200 users, a fingerprint reader becomes less effective as the sole means of identifying a person. This is because it has to trawl through the database trying to find a match. This can add a delay in opening the door which becomes tiresome. Typically these types of solutions are for enhanced security applications and we install combined fingerprint and PIN number readers, or combined finger print and proximity card readers. This speeds up the process as the badge or PIN number only has one person’s fingers associated with it.

For any other keyless entry FAQ, applications or technology, such as palm recognition (which is excellent) or retina reading, please contact us.

 

Q. What are the OPTIONS for LOCKS?

Locks are critical. Your access control is only as good as the lock is. There are a massive variety of locks available, depending on what your door is constructed of, what locks are existing, whether the door is on a fire route, what level of security you need, and the aesthetic impact on your property. If you have any door locks FAQ, our Surveyors will be able to advise you of the best solution for you.

 

What is Keyphone and PABX Systems 

A standard keyphone system is based on a PBAX server and an array of phones or extensions inside the company or from various providers. The telephone lines used as infrastructure for keyphone and PABX systems come from Telekom Malaysia, as well as from other telephony services providers. By suing such a system, a company can make important savings, as telecommunication costs will be very much reduced by the sharing of out-going phone lines and by inter-calls inside the company. Our solutions are based on NEC and Panasonic systems, powerful and featuring lots of useful functions. They are both excellent business solutions for handling telecommunications. Besides, they are cost effective and relatively low maintenance, so they are also very good long term investments.

 

What is Digital Lock

Q. What are Electric Door Locks and How Do They Work?

Electronic door locks are a way to replace keys or to add additional automation features, like remote locking or unlocking. Although most commonly found on cars, many cutting-edge security providers are offering electronic door locks for homes and businesses.

In any type of door lock, a latch or bolt is made to cross the opening between the side of the door and the doorframe, preventing access. This can be a "spring bolt," which is held in place by springs and allows the door to close (but not reopen) when locked, or the more secure "dead bolt," which stays in place until manually unlocked. In both cases, locking and unlocking is achieved by rotating the visible element (a knob or a key in a lock cylinder) to move the bolt or latch.

Traditional key locks use some variation of the "pin and tumbler" method, in which the lock cylinder is held in place with a line of small metal pins, each of which consists of an upper and lower half. When a key is inserted and turned, the uneven "serrated" edge ensures that each pin is moved a certain distance. The cylinder may be turned only when each pin is moved just enough to create a straight separation between the upper and lower halves of all pins.

Electronic door locks also involve parts called "actuators," which connect the bolt or the cylinder to a small motor completely buried within the door or frame itself. The motor is controlled by an electrical impulse, which may be triggered in a number of ways: by an electronic card reader, by a keypad or by a wireless remote control sensor. Either way, the electronic door lock is configured to start the motor-driven actuator only once it has received the correct electronic input.

Each method of locking has pros and cons. Physical keys, such as metal keys, key cards or handheld remotes, can be lost or damaged, while numerical key codes can be forgotten (or learned and memorized by the wrong person). Key codes can be quickly and easily changed by the user when necessary, while changing physical locks and keys is much more involved, requiring specialized hardware and expertise. Power failures are problematic for purely electronic door locks, causing them to remain locked or unlocked until the electricity has been restored.

On most electronic door locks, you'll find some combination of physical and electronic locking control on the same door. For example, you may have a physical key for setup and emergency backup, but use the remote or keypad to lock and unlock the door on a day-to-day basis. This provides an extra layer of convenience and safety for the user, but may also provide additional functionality as well.

With a sophisticated automated system, electronic door locks can be controlled and monitored remotely.

In the case of cars, this means that you can lock and unlock the doors (or pop the trunk, or start the engine) while still some distance away from the vehicle. With homes or businesses, this can mean even more. Automated systems can be programmed to lock the doors for you at set times during the day, just in case you forgot. Remote monitoring apps can allow you to use your smartphone to see if there are any unlocked doors, and lock them from anywhere in the world. In the worst case, you can unlock your door remotely for quick, non-destructive access to fire and police personnel if an emergency occurs when you're away from home.